Complaints Book (Libro de Reclamaciones)
Under Peru’s Consumer Protection Code (Law No. 29571), Parnaso has a virtual Complaints Book.
In the app: on the home screen, tap “Complaints Book”. You will receive a record of your form with its number.
By email: if you cannot use the app, write to reclamos@parnaso.app with your name, ID document, address, email, the details of your claim or complaint and your request.
We will respond within fifteen (15) business days at most. You may also go to INDECOPI.